Responsible Gaming
at tr99
tr99 believes that gambling should always be entertaining, never harmful. We provide a full suite of player protection tools — from deposit limits to self-exclusion — to ensure every Bangladeshi player stays in control of their experience.
Gaming That Stays Fun
At tr99, responsible gaming is not a footnote — it is a core part of how we operate. We understand that for the vast majority of our players across Bangladesh, betting on cricket, spinning slots, or playing live dealer games is a form of entertainment they enjoy responsibly. We are here to support that enjoyment, and to make sure it never becomes something more.
We have built a set of practical tools directly into the tr99 platform that put you in control of how you play. These tools are available to every registered player at any time, free of charge, and take effect immediately upon activation. You do not need to call anyone or wait for approval — the moment you set a limit or request a break, it applies.
tr99 also trains its customer support team to recognise and respond sensitively to players who may be showing signs of problem gambling. If our team identifies patterns of concern in your account activity, we may proactively reach out to check in and point you towards the resources available on this page.
tr99 is committed to the principle that gambling must never be seen as a way to make money or to solve financial problems. Every game on the platform — from BPL cricket betting to live casino tables — is governed by a random number generator or live odds, meaning outcomes are inherently uncertain. Please approach every session with that clearly in mind.
Quick Help
- Email: [email protected]
- Support available 24 hours a day, 7 days a week
- Age restriction: 21+ only
- Time zone: Bangladesh Standard Time (BST, UTC+6)
- All player protection tools are free and instant
Controls Built Into tr99
Deposit Limits
Set a maximum amount you can deposit into your tr99 account on a daily, weekly, or monthly basis. Once a limit is active, it cannot be increased for a mandatory cooling-off period of 48 hours, giving you time to reflect before raising your spending. Reductions take effect immediately. This tool is especially useful for players in Dhaka, Chittagong, and other major cities managing a fixed entertainment budget.
Loss Limits
Define the maximum amount you are comfortable losing within a set time period — daily, weekly, or monthly. When you reach your loss limit, tr99 will automatically suspend your ability to place further bets until the period resets. This tool helps you keep your gambling firmly within a budget you have pre-agreed with yourself, rather than chasing losses in the heat of the moment.
Session Time Limits
Set a maximum duration for each gaming session. When the time limit expires, you will receive an alert and your session will be paused. This feature is designed to prevent long, uninterrupted play sessions — a common pattern associated with problem gambling — by building natural breaks into your experience on the tr99 platform.
Time-Out Feature
Request a short break from the tr99 platform for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, place bets, or make deposits. Your account and balance remain intact, and you can return once the period ends. This is ideal if you feel you need a short pause without committing to a full self-exclusion.
Self-Exclusion
If you feel that gambling has become a serious problem, you can request a full self-exclusion from tr99 for a minimum period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is completely closed, all marketing communications are stopped, and you cannot reopen the account until the exclusion period has fully expired. Contact [email protected] to activate this immediately.
Reality Check Alerts
Configure periodic on-screen reminders that appear during an active session showing you how long you have been playing and how much you have wagered or won or lost in that session. These prompts encourage you to pause and assess whether you want to continue playing, helping you stay aware of the passage of time and the state of your balance in real time.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that your gambling has moved beyond entertainment. If several of these apply to you, we strongly encourage you to use tr99's protection tools or contact our support team.
Gambling with money you cannot afford to lose
Using rent, bill payments, food money, or funds borrowed from others to place bets is a serious warning sign that gambling is no longer recreational.
Chasing losses
Placing larger bets or continuing to play after significant losses in an attempt to win back what you have lost — this mindset escalates financial harm rapidly.
Gambling for longer than intended
Regularly spending far more time on tr99 than you originally planned, missing meals, sleep, or social engagements because of gaming sessions.
Hiding your gambling activity
Concealing deposits, withdrawals, or the amount of time spent gambling from family members, friends, or colleagues is a sign that you recognise it has become problematic.
Feeling anxious or irritable when not gambling
Experiencing restlessness, anxiety, or irritability during periods when you are not able to access the platform may indicate a dependency has developed.
Neglecting responsibilities
Missing work obligations, family commitments, or educational duties in Sylhet, Khulna, Rajshahi, or wherever you are based — because gambling takes priority.
Borrowing money to gamble
Taking loans, using credit cards, or asking friends and family for money specifically to fund gambling sessions is a clear indicator that professional support is needed.
Gambling as an escape
Using the tr99 platform or any betting activity as a way to cope with stress, depression, loneliness, or other emotional difficulties rather than for entertainment.
Steps to Request Self-Exclusion
Self-exclusion is the most comprehensive protection tool available on tr99. It completely blocks access to your account for the duration you choose. Here is how to activate it:
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Contact tr99 Support
Send an email to [email protected] with the subject line "Self-Exclusion Request". Our team is available 24/7 and will prioritise your request immediately upon receipt.
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Choose Your Exclusion Period
State in your email how long you wish to be excluded: 6 months, 1 year, 3 years, or permanent. If you are unsure, our support team can advise you on which option may be most appropriate for your situation.
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Verification
Our team will verify your identity using your registered account email and username. This step ensures that the exclusion is applied to the correct account and prevents any misuse of the request process.
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Immediate Account Closure
Once verified, your tr99 account will be closed immediately. You will not be able to log in, deposit, or place bets. All pending marketing emails will also be suppressed for the duration of your exclusion.
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Fund Withdrawal
Any remaining balance in your tr99 account at the time of exclusion will be returned to you via your registered bKash, Nagad, or Rocket payment method within 3 to 5 business days.
21+ Age Policy
tr99 operates a strict minimum age policy. Players must be 21 years of age or older to register an account or place any bet on the platform. This rule applies to all players across Bangladesh without exception.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has created an account on tr99, please report it immediately to [email protected] and we will investigate and act without delay.
tr99's Responsible Gaming Commitments
- Mandatory 21+ age verification for all accounts
- Instant deposit and loss limits on request
- Immediate time-out and self-exclusion options
- No gambling on credit — deposits only
- 24/7 dedicated player support team
- Proactive account monitoring for at-risk behaviour
- All protection tools are free and apply instantly
- Marketing suppression during exclusion periods
tr99's Approach to Safe Play
Player-First Design
Every responsible gaming tool at tr99 is built with the player's wellbeing as the primary concern. Limits are easy to set, take effect instantly when reduced, and require a cooling-off period before they can be increased — deliberately making it harder to impulsively raise your own spending cap.
Transparent Account History
Your tr99 account dashboard shows a full, clear history of all deposits, withdrawals, bets placed, and game outcomes. Transparency about your own activity is one of the most effective tools for maintaining healthy gambling habits over time.
Trained Support Team
Our customer support agents are trained in responsible gaming awareness. They are equipped to identify players who may be at risk and to direct them to the right tools and resources — whether that is a deposit limit, a time-out, or a referral to professional support.
No Credit Gambling
tr99 does not extend credit to players. All betting activity must be funded from a positive account balance topped up via bKash, Nagad, Rocket, Upay, or another supported payment method. This policy ensures players can only wager money they currently possess.
Behaviour Monitoring
tr99 uses automated monitoring to flag accounts that exhibit patterns associated with problem gambling — such as frequent late-night sessions, rapid increases in stake size, or repeated attempts to raise limits immediately after cooling-off periods. Flagged accounts receive a proactive outreach from our team.
Ongoing Education
tr99 is committed to keeping players informed. This Responsible Gaming page is reviewed and updated regularly. Players are also reminded of responsible gaming guidelines at key moments during their journey on the platform, including at registration and following significant losses.
Support Is Always Available
If you believe gambling is negatively affecting your life or the lives of those around you, please do not hesitate to reach out. Help is available, and reaching out is a sign of strength, not weakness.
tr99 Player Support
Our dedicated responsible gaming team is available around the clock via email. Send us a message at any time — day or night, including during Eid, Durga Puja, or any public holiday — and we will respond promptly.
Live Chat Support
tr99's live chat feature connects you with a real support agent instantly. For urgent responsible gaming matters — such as requesting an immediate account suspension or time-out — live chat is the fastest way to get assistance without delay.
External Resources
If you feel you need professional counselling or support beyond what tr99 can provide, we encourage you to speak with a trusted family member, friend, or mental health professional in your area — whether you are based in Dhaka, Sylhet, Khulna, Cox's Bazar, or elsewhere in Bangladesh.
Play Responsibly — Enjoy tr99 Safely
Set your limits, know your boundaries, and enjoy cricket betting, slots, and casino games the right way. 21+ only.